Payment
OnlyCocoKicks.com accept all the following payment methods for secure online payment:
1. Credit Cards
Please enter your card number, verification code, and other information on the order page to complete the payment. Bank fees may apply.
If you have any questions, please contact us.
WhatsApp：+85262235815 [Service Hours: GMT+8(9:00---18:00)]
Email: service@OnlyCocoKicks.com
PS:International transactions often fail due to bank security controls.
You can retry multiple times by credit card or deposit card. Or contact us to pay by paypal, cash app, zelle, banktransfer .
| Reasons for failure |
How to handle it? |
| Do not honor |
The cardholder needs to contact the card issuing bank to explain that the payment is made by himself, and let them release the payment. If still failed,you can try again or contact us for help. |
| Pending |
The bank is reviewing the deduction, and generally returns success or failure within 24 hours. You can contact the bank and tell them this is your authorized payment and let them release it as soon as possible. And check the deduction status again after 24 hours. If it succeeds, we will arrange the shoes for you. If it fails, you can try to pay by card again or pay by other methods. |
| High-risk |
Please provide a photo of the credit card (the number in the middle of the card can be blocked, keep the first four digits and the last six digits of the card number), and we will provide the photo to the bank to facilitate the successful deduction. |
| Payment Fail |
You can try again several times by the card or change a card to try. If still failed then contact us to pay by cash app/zelle/bank transfer/paypal. |
| Restricted card |
You can try again several times by the card or change a card to try. If still failed then contact us to pay by cash app/zelle/bank transfer/paypal. |
| Merchant credit card channel not found |
You can try again several times by the card or change a card to try. If still failed then contact us to pay by cash app/zelle/bank transfer/paypal. |
| Fraud suspicion |
You can try again several times by the card or change a card to try. If still failed then contact us to pay by cash app/zelle/bank transfer/paypal. |
| Error information pay frequent |
You can try again several times by the card or change a card to try. If still failed then contact us to pay by cash app/zelle/bank transfer/paypal. |
| Payment Declined |
You can try again several times by the card or change a card to try. If still failed then contact us to pay by cash app/zelle/bank transfer/paypal. |
2. Cash App
Need to contact us to get the payment account. No handling fee.
If you would like to pay via Cash App, please contact us via WhatsApp(+85262235815) or Email(service@OnlyCocoKicks.com) or Instagram for more details.
3. Bank Transfer
Need to contact us to get bank account number. No handling fee.
If you would like to pay by Bank Transfer, please contact us via WhatsApp(+85262235815) or Email(service@OnlyCocoKicks.com) or Instagram for more details.
4. PayPal
Need to contact us to get paying bills. Free 5% handling fee.
You can connect your PayPal, credit card, debit card or bank account to PayPal for purchasing our products. After submitting an order, please contact us through WHATSAPP(+85262235815) or Email(service@OnlyCocoKicks.com) or Instagram first.
5. Zelle
Available for most buyers in the US. For more details please refer to Zelle site https://www.zellepay.com/. If you want to pay by ZELLE, please contact us through WHATSAPP(+85262235815) or Email(service@OnlyCocoKicks.com) or Instagram first.